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Managing Your Subscription

AndreiWritten by Andrei

What is this?

This guide covers everything you need to know about managing your Athli subscription: viewing your current plan, changing plans, updating billing, and handling scheduled changes.

Viewing Your Current Plan

  1. Click your profile icon in the bottom-left of the sidebar.
  2. Select Billing, or go to Settings > Billing.
  3. You will see a summary of your current plan including:
    • Plan name (Starter, Pro, or Max)
    • Number of clients included
    • Active add-ons
    • Monthly price
    • Billing interval (monthly or annual)
    • Trial days remaining (if on trial)

[Screenshot: billing page showing current plan card with plan details and client usage bar]

Client Usage

The billing page shows a progress bar indicating how many of your client slots are in use:

  • Green zone: Plenty of room
  • Yellow zone: Getting close to your limit
  • Red zone: At or near capacity

If you reach your client limit, you will need to upgrade your plan or add extra client slots before inviting new clients.

[Screenshot: client usage progress bar on billing page]

Changing Your Plan

Upgrading

  1. Go to Settings > Billing.
  2. Click Change Plan.
  3. If you are on a trial, you will see a warning that selecting a plan ends your trial.
  4. The pricing page opens with all available plans.
  5. Select a plan, adjust client count if needed, and add any add-ons.
  6. Review the summary on the right side.
  7. Confirm and complete payment through Stripe.
  8. Your new plan takes effect immediately, and confetti celebrates your upgrade!

[Screenshot: pricing page in update mode showing plan cards with current plan highlighted]

Downgrading

  1. Go to Settings > Billing.
  2. Click Change Plan.
  3. Select a lower plan.
  4. If you have more active clients than the new plan allows, you will need to archive clients first.
  5. The downgrade is scheduled for the end of your current billing period.
  6. You keep your current plan features until the change takes effect.

Important: Downgrades do not take effect immediately. You continue with your current plan until the billing period ends.

[Screenshot: billing page showing "Changes scheduled" badge with current and upcoming plan cards]

Scheduled Changes

When you have a pending plan change (like a downgrade), the billing page shows two cards:

  • Current Plan: What you are on now, with the date it ends
  • Upcoming Plan: What your plan changes to on the next billing date

You can cancel scheduled changes by updating your plan again before the effective date.

Managing Add-ons

Adding an Add-on

  1. Go to Settings > Billing > Change Plan.
  2. Scroll to the Supercharge with Add-ons section.
  3. Click Add to my plan on any add-on (Automations, AI Assistant, or Payments).
  4. The cost is added to your plan summary.
  5. Complete checkout.

Removing an Add-on

  1. On the billing page, find the add-on in your current plan details.
  2. Click the cancel option next to the add-on.
  3. The add-on is scheduled for removal at the end of your billing period.
  4. You keep access until then.

Reactivating a Cancelled Add-on

If you cancelled an add-on but changed your mind:

  1. Go to the billing page.
  2. Find the add-on marked as "cancelling."
  3. Click Reactivate to undo the cancellation.
  4. The add-on continues as normal.

[Screenshot: billing page showing an add-on with "cancelling" status and reactivate option]

Viewing Invoices

  1. Go to Settings > Billing.
  2. Scroll to the Invoices section.
  3. You will see a table with all your invoices showing:
    • Date
    • Period
    • Amount
    • Status (Paid, Open, Draft, Void)
    • Type (Subscription or Upgrade)
  4. Click View to open the invoice in Stripe, or PDF to download it.

[Screenshot: invoices table showing recent billing history]

Billing from Mobile

You can also manage billing from the mobile app:

  1. Open the Athli coach app.
  2. Go to Settings > Billing.
  3. This opens the billing page in a web view.
  4. You can view your plan, change plans, and manage add-ons.
  5. After completing a change, tap Done to return to the app.

Payment Method

Payments are processed through Stripe. To update your payment method:

  1. Go to Settings > Billing.
  2. Look for the option to manage your payment method (this opens the Stripe customer portal).
  3. Update your card or payment details.
  4. Changes take effect for the next billing cycle.

FAQs

When does an upgrade take effect?

Immediately. You get access to the new plan features right away.

When does a downgrade take effect?

At the end of your current billing period. You keep your current plan until then.

Can I switch from monthly to annual billing?

Yes. Go to Change Plan and select Annual billing. You will save 17% compared to monthly.

What happens if my payment fails?

Stripe will retry the payment automatically. If it continues to fail, your subscription may be paused. Update your payment method to resolve the issue.

Can I get a refund?

Contact support for refund requests. Refunds are handled on a case-by-case basis.

Do I lose my data if I downgrade?

No. Your data is preserved. However, features from the higher plan will become unavailable until you upgrade again.

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